Refund / Returns Policy

PCJ Custom Guitars offers a 30-day refund / returns policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused or in the original state. If components have been purchased, the product will need to be in the state it was prior to installation, with no signs of damage, and in its original packaging.

The Customer will be required to pay for all return shipping costs and seek prior approval for the return before shipping can take place.

Damages and issues due to Shipping
When your order arrives, please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and sort out the issue for you.

Cancelling an order –

If you wish to cancel or amend an order prior to shipping, please contact us immediately and we can make the necessary changes. Partial refunds will be processed and refunded back to the original payment method.

Returning an Item –

Once the product has arrived back with us we will let you know if a full or partial refund is approved or not. Partial refunds will be applied only if the product is in a saleable state when returned. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Normally these matters will have been discussed before return shipping as happened, so the customer will be fully aware of the refund amount they are receiving. Please remember it can take some time for your bank or credit card company to process and post the refund too.